Shipping policy
Falco Watches Shipping, Returns and Refund Terms
Last updated: January 29, 2025
This policy sets out the shipping, returns and refund terms applicable to watches purchased from Falco Watches Limited (Company Number: 16912171, “the Company”.)
1. Definitions and Interpretation
"business day" means a day in London, excluding Saturdays and Sundays, on which commercial banks are open for business;
"Customer" means the individual, company or other entity that wishes to purchase a Watch from the Company;
"Force Majeure Event" means any act or event beyond the reasonable control of the Company, including Acts of God, collapse of buildings, fire, flood, severe weather, explosion, accident, war, act of terrorism, industrial dispute (not involving the Company's employees), acts of local or central government or other competent authorities, interruption or failure of utility services, interruption or failure of the Company's website or technology systems caused by third parties, or delays or non-performance caused by third parties including manufacturers, banking providers, postal services and couriers;
"Pounds Sterling" means the legal currency of the United Kingdom from time to time;
"Seller" means the individual, company or other entity that wishes to sell a Watch to the Company;
"Watch" means the timepiece subject to sale or purchase to or from the Company;
"in writing" includes all electronic written communication, including (but not exclusively) email, text message, WhatsApp messenger, Instagram and any other electronic messenger services.
2. Shipping
2.1 Collection and Delivery
Any Watch purchased may be collected from the office of the Company by prior appointment. The Company is entitled to request photographic identification from the Customer or its representative prior to releasing any Watch for collection in person.
Delivery of any Watch purchased by a Customer but not collected in person will be made using a courier of the Company's choice.
2.2 Delays and Failed Delivery
The Company will not be liable for any delay in delivery of the Watch that is caused by a Force Majeure Event or the Customer's failure to provide the Company with adequate delivery instructions.
A signature will be required for receipt of the Watch by an adult (aged 18 years or over) at the Customer's specified delivery address. If no-one is available when the courier attempts delivery, it will be the responsibility of the Customer to make arrangements with the courier for alternative collection or delivery in accordance with the courier's usual procedures.
The Customer is advised not to accept any parcel that has been damaged or tampered with and to notify the Company of such fact as soon as reasonably practicable after refusing delivery.
2.3 International Shipping & Customs
If the Customer is physically resident or tax resident outside the United Kingdom or requests that a Watch is delivered to an address outside the United Kingdom, the Customer may have to pay import duty or other taxes, fees or charges applied by customs or other authorities in the relevant jurisdiction(s).
It is the Customer's responsibility to comply with all laws and regulations of such jurisdictions and the Customer agrees that the Company will not provide any information or advice regarding such laws or regulations. Any taxes or charges for customs clearance will be borne by the Customer. If any such taxes or charges are applied to the Company, the Customer will indemnify the Company for such taxes or charges in their entirety.
3. Returns
3.1 Statutory Rights
A Customer purchasing a Watch from the Company will benefit from English consumer rights legislation, which includes the right to a refund, replacement or repair of the Watch if the Watch is faulty or does not match the description provided on the Company's website or marketing materials.
The Customer must return any such Watch to the Company (including all paperwork, links, user manuals, service papers and boxes, as applicable) promptly and within 30 days of purchase. Return postage, packaging and insurance of a faulty or mis-described Watch will be borne by the Company from anywhere in the world up to an amount of £15.
3.2 14-Day Right to Cancel
In according to Customer's legal rights in the United Kingdom, a Watch may be returned to the Company at its office within 14 (fourteen) days of the Delivery Date, provided that such Watch (including any accompanying paperwork and accessories) was purchased online, posted, and remain is in the same condition as when it was transferred to the relevant courier for delivery to the Customer.
It is the Customer's responsibility to arrange packaging, secure delivery and insurance coverage for any Watch being returned to the Company and the Customer will bear all costs of such packaging, delivery and insurance. If the Watch is returned without any relevant paperwork or accessories, the Company may elect, in its sole discretion, not to accept such a return or to make a deduction from the sum refunded to the Customer which, in its sole discretion, reflects the decrease in the value of the Watch caused by the loss of such items.
4. Refund
If a Watch is accepted for return by the Company in accordance with this clause, the Company will issue a refund to the Customer within 14 (fourteen) days of receipt of the relevant Watch. Any refund will be made using the same means of payment used by the Customer for the initial purchase transaction and no refunds will be given in cash. A restocking fee of £100 may be charged.
5. Contact
For all shipping, return or refund enquiries, please contact: enquiries@falco-watches.com
This policy should be read together with the Company’s Terms and Conditions of Purchase and Sale, which continue to apply in full.